| Do I need a special
username & password or can I just start ordering
online? |
|
At this time
you do need to complete the STAR
Online Order Service™
registration form. |
| How long does it take for you to
setup my STAR Online Order Service™? |
|
In most cases we have your account
setup and ready within 24 hours. |
| If we move or
any of my account info changes, can I fix it online? |
|
Yes. You
can change your shipping address, phone and other
related account information using Account
Info |
| Can I get confirmation
on orders that I placed so that I know when you
processed the order? |
|
Yes. You
can receive confirmation by e-mail or fax. This
confirmation will contain all the important order
information such as price, quantity and projected
ship date (if not today). Please inform
your D&D inside sales rep by phone or online,
using Account Info / Message Users,
or send an e-mail to star@ddtool.com. |
| If
I don't know what product I want, how can I search
for the correct product? |
|
You
can search in any of the following ways:
- search your previous purchases
for the same item using My Previous Orders
- search by product number from
a previous D&D invoice using Products
- search by product line such
as Milwaukee, Dewalt, or 3M using Lines
- search by your own custom part
numbers (after you inform us what they are)
and using Products
- search by product family IE:
Drills, Glue, Tape using Families
- you can establish a "product
group" surrounding maintenance of certain
machinery or projects to order that group of
products various times. This is established
initially by clicking View Product Groups
to setup the group. After that just click
My Product Groups.
|
| Can I start an order
and get back to it later without it getting processed? |
|
Yes, by choosing Save
Cart you can get back to it later. Each
time you logon to STAR Online Order Service™
you will be reminded that a cart from a previous
visit is waiting. You can re-enter the cart
or bypass to start a new cart. |
| Can
I review my current OPEN orders or see BIDS that
I have requested over the phone with an inside D&D
rep? |
|
Yes.
You can review all open ORDERS or existing
BIDS that have been established for your account
from Account Info / Open Orders/Bids |
| If I need some assistance
while online, can I send an instant message requesting
that someone contact me now or later? |
|
Yes. You can
send a message using the Account Info
/ Message Users. Please be sure
to include the best way and when you wish to be
contacted. |
| My
accounts payable department sometimes needs a copy
of a previous invoice. Can I view and print
this online? |
|
Yes.
You can view previous invoices by date range
using Account Info / Print Invoices. |
| My accounts payable
department would like to reconcile your statement
to their records. Can this be done? |
|
Yes. Using Account
Info / Account Ledger or Account Info
/ Account Inquiry. They have subtle
differences but between them you can view previous
orders, payments and credits. |
| I'm having trouble
finding items online when searching by part # from
your print catalog. |
|
When you are searching
for a part # enter all the numbers/letters without
spaces.
IE. for part # ABC 234-6868, enter ABC2346868.
Do not be concerned about leaving out characters
(IE. ABC2346) as this will only add more
items to your search. However, erroneous characters
(even spaces) may exclude your item from the search. |
| I cannot find an item
but I know you can get it for me. How do I
order it? |
|
Type "MISC ITEM"
in the product search field <ENTER>. From
the results choose MISC INVENTORY ITEM and enter
the appropriate quantity then "ADD TO CART".
Upon reviewing your order prior to SUBMIT,
simply type as much information as possible in the
field under each item and/or in the Order Comments
at the bottom. This may include brand name,
size, model # and use of the product. We'll
call you with additional questions. |
